Is it free?

Yes. If you and your property meet the qualifying criteria all the installations from start to finish will be free of charge.

Do I need to be on benefits to qualify?

No. From June 30th 2022 you will not need to be on benefits to qualify. There will be certain requirements to meet but it will not be means tested. However, if you are receiving one of the qualifying benefits below you can also qualify for the scheme:

Child Benefit

Child Tax Credit (CTC)

Income based Job Seekers Allowance (JSA)

Income Support (IS)

Income related Employment and Support Allowance (ESA)

Pension Credit Guarantee Credit (PCGC)

Pension Credit Savings Credit (PCSC)

Working Tax Credit (WTC)

Universal Credit (UC)

Do I have to pay anything back?

No. Everything is fully funded and yours! There is nothing to payback afterwards.

Do the installations come with warranties?

Yes. The warranties vary dependant upon the product installed. Everything will have some form of manufactures or workmanship warranty/guarantee attached.

What happens if I move home?

If you were to move property it is likely the property will be worth more after the works have been carried out. It will increase the energy performance certificate (EPC) rating of the property making it more prospective to potential buyers.

You can sell at anytime in the future. However, the property will be unlikely to qualify for any further grants for the next decade. With all the installations being brand new with warranties you shouldn’t have anything to worry about over the next 10 years!

Can I see some installs you have done?

Unfortunately, for data reasons, we cannot share the data of homes who have had similar installations. However, we can point you in the direction of our TrustPilot page which has over 700 reviews from customers sharing their experiences with us. We are rated as an ‘excellent’ company, please follow the link below.


What type of properties qualify?

Typically, properties with a low energy rating can qualify for the scheme. This means that the EPC (Energy Performance Certificate) is rated ‘D’ or below. However, there are some other factors that are taken into account. Give us a call on 01792 721162 and we will be happy to run through the full qualifying criteria.

Where does the money for the scheme come from?

If an energy provider has over 250,000 customers they are obliged to charge their customers a small amount of ‘Green Tax’ which is added onto the customers bill. This money is then kept aside to reinvest into the UK economy to help with carbon emissions. By having more sufficient insulation, renewable central heating and solar you are heavily reducing your properties impact on the environment.

Who completes the work?

You will only be dealing with Consumer Energy Solutions from start to finish. We will carry out all the administrative duties as well as the installations and being here for you post installation with an exceptional after care service.

I've had my survey, what happens next?

Timescales can very depending on the works that are being carried out at your property and are individual to each customer. However you will be updated every step of the way with regular contact throughout your entire journey with CES so you can be sure that everything is done to fit in around your lifestyle.

When will I receive my paperwork?

Times may vary but we estimate that you will receive all relevant paperwork within 6 weeks of final install.

Solar FAQ

How many panels can I have?

We will assess this for you on the survey, we will be able to tell you after assessment what size system we are installing. Typically 6-9 panels is what we install.

What permissions do we need to install?

Solar panels are classified as a permitted development, meaning we can install without any special permissions. If the property is listed we would need formal planning consent.

What is the wattage of the panels?

The panels we supply are 400w per panel.

What warranties are provided with the panels?

12 year product warranty and 25 year performance warranty.

What warranties are supplied from the installer?

All parts and labour are covered with a 2 year installer warranty.

What types of roofs can we install on?

We can install on most roof types, concrete, clay and slates. Typically the only roof type we cannot install on is asbestos tiles. There are other options available however we would determine on an assessment what type of system we will be installing and where.

Can we sell the energy we generate?

No under the grant there are no tariffs available, only the energy you generate from the system to lower the bills, any excess energy goes back to the national grid for free.

Is this a rent a roof scheme?

NO once the system is installed you do officially own everything, the whole system is yours to keep to lower the bills as best you can.

Air source heat pump FAQ's

How long is the Warranty?

With our heating systems you will receive a 24 month workmanship guarantee and a 7 year manufacturer warranty for all ASHP appliances.

How Loud Is An ASHP System?

An air source heat pump will have 40 to 60 decibels of noise, which is not very loud.  In fact 40 decibels is the equivalent to the volume of a quiet library and 60 decibels works out to be the same noise level as a normal conversation.


How does an ASHP system work?

Heat pumps use environmental energy to generate heating and hot water for your home. This works by extracting thermal energy (heat) from the air, ground or a local water source, which is then converted by a heat pump to generate heating and hot water for your home.

Heat pumps operate by collecting heat through an external collector system – pipes containing liquid filled with anti-freeze – to transfer heat from the ambient temperature. Due to the composition of the liquid, it will always be a lower temperature than outdoors, meaning the heat is transferred into the liquid. It is then passed through to the second cycle, where heat is absorbed into refrigerant and turned into vapour. Once it reaches the compressor, that is turned into steam, raising the temperature to a level usable in your home.

Insulation FAQ's

How can insulation help with my energy bills?

In a well-insulated home, less warm air escapes from the house during the winter, and less cool air escapes during the summer, reducing the amount of energy needed for heating and cooling.

What is the lifespan of insulation?

Insulation has a typical lifespan of 20-30 years so you have confidence that your home is going to be protected for a very long time.

How long does it take to install?

Depending on your property size and how many walls need to be insulated, to fully install insulation and plaster in to your home can take anywhere between 2 to 5 days.

Can I redecorate after installation?

After your insulation board is professionally installed, our installers will lay a smooth coat of plaster over your walls for a nice and neat finish. After this has happened, you will be able to decorate to your liking.

Consumer Energy Solutions Limited
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