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Frequently Asked Questions

Below are some of our most popular asked questions – we hope this answers all your questions.

The Energy Company Obligation (ECO3) is a government energy-efficiency scheme in Great Britain, designed to tackle fuel poverty and help reduce carbon emissions. ECO is an obligation placed on larger energy companies to deliver energy efficiency measures to domestic premises. ECO is not a grant scheme; it is up to the energy companies to determine which measures they choose to fund, the level of funding they provide and the installer they choose to work with.

In order to benefit from ECO you must own your own home or have the permission of your landlord, including if your property is owned by a social housing provider or management company. As ECO is not a grant scheme, different companies or installers may provide different levels or types of support towards the installation of energy efficiency or heating measures. We recommend consumers look around for the best deal suitable for them.

There are a number of ways to find out whether you can benefit from ECO:

If you live in England and Wales, you should check the Each Home Counts website, which offers impartial energy efficiency advice.

If you live in Scotland, you can contact Home Energy Scotland (0808 808 2282). They can let you know whether you are eligible for support under the scheme.

You can make further enquiries about accessing ECO measures by contacting any one of the obligated suppliers. Please note you can receive help from another obligated energy company, while also remaining as a customer with your current energy provider.

You could also use the government’s energy grants calculator to check if you are eligible for help with your energy bills.

ECO eligibility is assessed using a combination of householder criteria and house makeup. Information on how the house makeup eligibility is determined can be found in Chapter 3 of our ECO3 Delivery Guidance. The householder eligibility criteria is assessed using four separate pathways*:

1. Customer of the Warm Home discount, in receipt of eligible benefits and satisfies the income requirements

You will be eligible for ECO if you are living at private domestic premises and are a member of the Help to Heat Group (HTHG). A person living at private domestic premises is an eligible member of the HTHG if the person is a core group customer under the Warm Home Discount scheme, or receives at least one of the following benefits and satisfies the relevant income requirements, where applicable:

  • Armed Forces Independence Payment
  • Attendance Allowance
  • Carer’s Allowance
  • Child Benefit (on the condition that the household’s relevant income does not exceed the amount set out in chapter 3 of our scheme guidance)
  • Constant Attendance Allowance
  • Disability Living Allowance
  • Pension Guarantee Credit
  • Income-related Employment and Support Allowance (ESA)
  • Income-based Jobseeker’s Allowance (JSA)
  • Income Support
  • Industrial Injuries Disablement Benefit
  • Personal Independence Payment
  • Severe Disablement Allowance
  • Tax Credits (Child Tax Credits and Working Tax Credits)
  • Universal Credit (UC)
  • War Pensions Mobility Supplement

2. Living in social housing with poor energy efficiency

You may be eligible for ECO if you are living in social housing that has an EPC rating of E, F or G. Social housing with and EPC rating of D may also be eligible for an innovation measure.

3. Eligibility by LA flex

Local Authorities are able to define eligibility criteria in theirarea to help households living in, or at risk of fuel poverty or households vulnerable to the effect of cold homes. This is known as “LA Flex”. These criteria must be published in a Statement of Intent (SoI) on their website. You may wish to contact your local authority for more information, or to find out if your household is named on a Local Authority Declaration. If your household is named on a Local Authority Declaration, then you may be eligible for ECO funding.

*Note that meeting the eligibility for an ECO measure will not guarantee that it will be installed. It is up to the energy companies to determine which measures they choose to fund, the level of funding they provide and the installer they choose to work with. We encourage that you speak to your energy supplier, should you have any queries about your eligibility and the installation process of ECO measures.

It is up to the energy companies to determine which measures they choose to fund, the level of funding they provide and the installer they choose to work with. The level of funding will depend on the measure type and a number of other factors. In some cases, you may be asked to contribute to the cost of the installation. ECO is not a grant scheme and as such, different companies or installers may provide different levels or types of support towards the installation of energy efficiency or heating measures.

It is possible to get your boiler repaired or replaced under ECO3. For a boiler replacement to be eligible, immediately prior to the installation the premises must have a boiler, which has broken down and cannot be economically repaired. However, the ECO3 scheme includes a cap on the replacement of all broken heating systems. The following measures can be installed outside of the broken heating system cap:

  • First Time Central Heating (FTCH)
  • A renewable heating system
  • A district heating system
  • A secondary heating measure when installed alongside a primary insulation measure
  • A demonstration action or innovation score uplift measure
  • The installation of heating controls

See Chapter 4 of the ECO3 Guidance: Delivery document formore information on eligible boiler measures.

All properties are given a lifetime saving score which is worked out on property type, number of bedrooms and wall type. From this calculation the amount of funding can be confirmed which is then allocated towards the cost of your new boiler. Most installs have full funding but in some cases a contribution may be required.

All properties are given a lifetime saving score which is worked out on property type, number of bedrooms and wall type. From this calculation the amount of funding can be confirmed which is then allocated towards the cost of your new boiler. Most installs have full funding but in some cases a contribution may be required.

All properties are given a lifetime saving score which is worked out on property type, number of bedrooms and wall type. From this calculation the amount of funding can be confirmed which is then allocated towards the cost of your new boiler. Most installs have full funding but in some cases a contribution may be required.

All properties are given a lifetime saving score which is worked out on property type, number of bedrooms and wall type. From this calculation the amount of funding can be confirmed which is then allocated towards the cost of your new boiler. Most installs have full funding but in some cases a contribution may be required.

You can telephone the office on 01792 721162 and we will be more than happy to explain the process for you.

More information with regards to how this scheme works can also be found on the website.

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