This is the Privacy Notice for Consumer Energy Solutions Limited.
Registered address: The Third Floor, Langdon House Langdon Road, Swansea Waterfront, Swansea, West Glamorgan, Wales, SA1 8QY
Company Registration Number is: 09959339
Tel: 01792 721 140
E-mail – info@ces-limited.com
We are registered with the Information Commissioners Office (ICO) Regulatory number : ZA387531
We are a data controller of any data we hold and gather. We receive data from a number of data providers. A full list is available on request.
This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. We take your privacy very seriously and we ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal data, your rights in relation to your personal data and on how to contact us and supervisory authorities in the event you have a complaint.
Consumer Energy Solutions Limited collects, uses and is responsible for certain personal information about you. We are required to comply with data protection regulation and we are responsible as a data controller. We are a marketing and surveying company and we use your data to connect you to funding that you may be entitled to under The Energy Company Obligation (ECO), which is a government energy efficiency scheme in Great Britain to help reduce carbon emissions and tackle fuel poverty.
When we call you, we will always display a valid telephone number to identify us. You are always able to call this number back to prevent any future calls if you wish.
We process your data under Article 6(1)(f) of the General Data Protection Regulation (GDPR) 2018. This states that we use your data for legitimate interests. This includes using your data for telephone marketing for ourselves. You can request us to cease processing your data at anytime.
The data we hold may consist of, but not be exclusive to – names, addresses, phone numbers and e-mail addresses. If you are providing details of another person we expect you to ensure that they know you are supplying this information to us. We also recommend that they read this privacy notice and if they have concerns to contact us via our contact us section on our website.
We may use personal data we hold about you to help identify and provide you with details of products and services from us that may be of interest to you. We have a legitimate reason to do so and will do so in accordance with any marketing preferences you have provided us. We may also provide you with details of products and services of third parties where there may be of interest to you.
We will hold your data for 2 years, or as long as is necessary to comply with the audit requirements of the Energy Company Obligation scheme, or however long is compliant under other regulations. All of our calls are recorded and will be kept for 3 months or however long is compliant under other regulations.
You have legal rights under data protection regulation to your personal data. These are set out below:
We may ask you for proof of identity when making a request to action any of these rights. We do this for your security to ensure we can disclose the relevant information.
You do not have to give us permission to use your data, but no further transactions can take place between us if you do so.
If you wish to carry out of any of the rights listed above or want anymore information regarding us and our Data Protection Policy, please contact our Data protection Officer (DPO) on: 01792721140
All of the requests listed above will aim to be carried out within 1 month of receiving the request. It may however take us longer dependent on the nature of the request or if you have made a number of requests.
Please contact our data protection officer if you have any queries about this privacy policy or the information we hold about you.
If you wish to contact our data protection officer, please send an email to DataProtectionOfficer@ces-limited.com or write to:
Consumer Energy Solutions Limited, 1-6 Pocketts Wharf, Maritime Quarter, Swansea, West Glamorgan, Wales, SA1 3XL