Service plans

Service plans

Here at CES, we understand that problems can occur with your heating systems which is why we created the ProTech Coverfor your boiler and ProTech ASHP+ for your air source heat pump system.

Service plans – Boilers

Your boiler deserves the best!

ProTECH Coverensures that your boiler is protected against damage, and has one unique difference that sets our plan above the rest which can be summed up in one word — sludge! There you go, we’ve said it, we love sludge, but your boiler doesn’t.

A build up of sludge in a central heating system is usually the main reason why something will go wrong with it, and none of the other leading providers of home care insurance policies include sludge related damage. Ours does!

26

million boilers in total in the UK

60%

of all boiler breakdowns are due to sludge

£700

million spent in the UK on unexpected boiler breakdown repairs per year

6

million service calls a year

Zero

excess on all our policies!

Boiler cover from CES

Parts, labour & unlimited call-outs

Sludge problems included

No excess fees

Gas safe engineers

There’s no problem with your boiler that we do not fix 

We guarantee that we will get your boiler back up and running no matter the problem, we’ve got you covered!

  • Annual boiler service
  • Radiators and pipework
  • Boiler and controls
  • Free boiler replacement*

Top quality service for

£15.99/
month

no upfront costs*

What is covered?

  • Annual boiler service
  • Boiler repair including:
  • *Boiler replacement if repair is impossible including damage caused by sludge and your boiler is less than 10 years old
  • Thermostat repair or replacement
  • Central heating system repair or replacement if needed including radiators, pipes, valves, repair to taps and all internal plumbing
  • Showers and taps
  • Drains
  • Home electrics
  • Kitchen and gas appliances
  • Any external plumbing or pipes

*No upfront costs if there is an Adey MagnaClean Professional3 Sense filter already in place but in the event of there being no Adey Pro3 filter there would be a £199+ VAT initial charge. This includes an Adey Pro3 filter (worth £175) with installation and a full boiler service.

This allows us to monitor your system from our office, so we can prevent potential problems that can arise from sludge, slime, dirt or grime giving you peace of mind that we can get to most potential problems before they even happen.

When it comes to sludge – you won’t need to call us – we will call you. 

 

Why do I need a MagnaClean?

Sludge, also known as magnetite, is the build-up of dirt and rust which builds up over time and gathers at the bottom of your radiators. It is the number one contributor to heating breakdowns. Sludge forms as a result of corrosion within a heating system which, if left untreated, builds up and causes a number of costly problems.

The Adey MagnaClean is a magnetic filter designed to maintain and protect all domestic central heating systems from the damaging effects of sludge build up. This protection lasts throughout the lifetime of the boiler and helps to reduce central heating energy bills by up to 7%.

Why do I need a MagnaClean?

Sludge, also known as magnetite, is the build-up of dirt and rust which builds up over time and gathers at the bottom of your radiators. It is the number one contributor to heating breakdowns. Sludge forms as a result of corrosion within a heating system which, if left untreated, builds up and causes a number of costly problems.

The Adey MagnaClean is a magnetic filter designed to maintain and protect all domestic central heating systems from the damaging effects of sludge build up. This protection lasts throughout the lifetime of the boiler and helps to reduce central heating energy bills by up to 7%.

Why do I need a MagnaClean?

Sludge, also known as magnetite, is the build-up of dirt and rust which builds up over time and gathers at the bottom of your radiators. It is the number one contributor to heating breakdowns. Sludge forms as a result of corrosion within a heating system which, if left untreated, builds up and causes a number of costly problems.

The Adey MagnaClean is a magnetic filter designed to maintain and protect all domestic central heating systems from the damaging effects of sludge build up. This protection lasts throughout the lifetime of the boiler and helps to reduce central heating energy bills by up to 7%.

Advantages of a MagnaClean Pro3

Extended Life

Extend your heating systems life and avoid unexpected breakdowns.

More Efficient

Enjoy a better running, more efficient boiler.

Eco Friendly

Be kinder to the planet with 7% carbon emission reduction.

Save Money

Reduce energy bills by up to £80 per year.

Reduced Risk

Reduce the risk of emergency call-outs and expensive part replacements.

We are the only company that include sludge as standard in our service plans.

Examples of leading providers’ sludge exclusions

 

 

How does sludge affect your heating system?

over 60% of boiler breakdowns in the first 5 years are caused by the build-up of sludge, clinging to parts within your heating system preventing your boiler from working efficiently and causing your radiators to have cold spots.

What costs can sludge have?

A build-up of sludge will put pressure on your boiler leading to potentially expensive repair bills. Below are just a few examples of what replacement parts could cost.

Why get covered with us?

  • We have unlimited call-outs that will not rise the price at renewal
  • We always deliver the best quality
  • We offer a platinum service at unbeatable prices
  • We are the only company that include sludge as standard – the No1 killer of boilers

Recent customer reviews

We will be there to get your home back to normal as soon as possible

When will my cover start?

The day you take out the policy – your plan starts!

What if I already have a service plan elsewhere?

If you are currently on a plan with another provider, then just give us a quick call and speak to one of our friendly advisors who will be able to go through our plan more thoroughly with you and discuss your options.

01792 721162

What does an annual service include?

Our annual service include:

  • Checking for correct gas pressure and flow
  • Ensuring no leaks and seals are intact
  • Checking for corrosion
  • Clean the main boiler components
  • Check the flue effectiveness, ventilation and boiler operation
  • Fans and other key components are working efficiently
  • Electrodes are in a good condition
  • Check safety devices are checked and working correctly
  • Check all the pipework and ensure there are no blockages
  • Clean the Pro3 filter
  • Ensure the whole central heating system is working correctly

How do I order my annual service?

We will contact you when your annual service is due to arrange a suitable time and date to carry out the service, however if your annual service is due and you have not yet received a call, you can simply give us a call on:

01792 721162

 

What do I do if my boiler needs a repair?

If you ever get any trouble with your boiler, simply just give us a call on:

01792 721162

Will my plan automatically renew?

Your plan will automatically renew each year with us so you don’t need to worry about renewing your policy, and better yet, we don’t rise your plan price at renewal. You will only ever pay the standard plan rate like any other customer.

Service plans – ASHP

Please note:

Due to the modern technology of air source heat pumps, we are only able to offer ProTECH ASHP+ for customers who have had their heat pump installed by one of our engineers to ensure the correct installation standards have been adhered to.

Your heat pump deserves the best!

ProTECH ASHPensures that your air source heat pump, radiators, pipes, thermostats and taps are in tip top shape. With CES you are in superb hands, as our pedigree is in the highly regulated ECO funded sector.

As an organisation we install a range of renewable heating systems, insulation and solar PV into UK homes to transform them into more energy efficient households at no cost to the resident, designed to reduce fuel poverty and carbon emissions.

We transfer those high standards we’ve had to adhere to in the ECO market over to our paying service customers too.

We simply can’t cut corners as we we have to adhere to strict working codes and practices, with every single one of our installs being audited by Trustmark, the only UK Government-Endorsed Quality Scheme for home improvements. Doing things by the book with the addition of our ingrained care for our vulnerable customers makes sure we do everything the right way every time.

It’s the only way we know how.

280K

air source heat pumps have been installed in the UK, as of October 2022

1,200+

TrustPilot reviews

£8

million spent in the UK on unexpected heat pump breakdown repairs per year

12K

service calls a year

Zero

excess on all our policies!

ASHP cover from CES

Parts, labour & unlimited call-outs

No excess fees

F-Gas engineers

  • Annual ASHP service
  • Radiators and pipework
  • ASHP repair

Top quality service for:

£25.00/
month

No upfront costs*

What is covered?

  • Annual ASHP service and associated equipment to make sure it's running safely and efficiently
  • ASHP repair including:
  • Thermostat repair or replacement
  • Central heating system repair or replacement if needed including radiators, pipes, valves, repair to taps and all internal plumbing
  • Drains
  • Home electrics
  • Kitchen and gas appliances
  • Any external plumbing or pipes (excluding any pipes with direct interaction with the Heat Pump)

*No upfront costs within the first 6 months of installation

As an existing customer who has had an air source heat pump installed by ourselves, there are no upfront costs to join the ProTECH ASHP+ plan. You can benefit from knowing that your ASHP is covered from day one, so if the unfortunate circumstances that anything does go wrong, we will be there to help get your system back up and running, including an annual service to prevent any problems before they start.

All of our air source heat pumps come with a five year warranty, however your system needs to have an annual service each year to be under warranty.

Why get covered with us?

  • We never rise our prices
  • We have unlimited callouts that will not rise the price at renewal
  • We always deliver the best quality
  • We offer a platinum service at unbeatable prices
  • We are the only company that include sludge as standard – the No1 killer of boilers

Recent customer reviews

We will be there to get your home back to normal as soon as possible

When will my cover start?

The day you take out the policy – your plan starts!

What if I already have a service plan elsewhere?

If you still have a plan with another provider, we can arrange to swap that over for you at no extra cost to yourself.

What does an annual service include?

Our annual service include:

  • The electronics and control equipment
  • The water pump – the only moving item in the system
  • The compressor – if this unit fails it will have to be replaced as a whole as it is a sealed unit
  • Pipes and connectors (above ground)
  • Anti-Freeze / coolant fluid in the ground array – check for correct chemical mixture
  • Heating checks – check radiators and bleed system / check fluid.
  • Clean and or swap out filters
  • Clean coils and fans (if necessary)
  • Ensure proper air flow is not impeded by debris (leaves, dust etc.)
  • Clean the supply and return registers inside the property
  • Power off the unit and check / clean fan blades.

How do I order my annual service?

We will contact you when your annual service is due to arrange a suitable time and date to carry out the service, however if your annual service is due and you have not yet received a call, you can simply give us a call on:

01792 721162

 

What do I do if my ASHP needs a repair?

If you ever get any trouble with your air source heat pump, simply just give us a call on:

01792 721162

Will my plan automatically renew?

Your plan will automatically renew each year with us so you don’t need to worry about renewing your policy, and better yet, we don’t rise your renewal price. You will only ever pay the standard plan rate like any other customer.

Our awards and recognition

CES Accreditations

Consumer Energy Solutions Limited
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