Service plans

Please note:

Due to the modern technology of air source heat pumps, we are only able to offer ProTECH ASHP+ for customers who have had their heat pump installed by one of our engineers to ensure the correct installation standards have been adhered to.

Your heat pump deserves the best!

ProTECH ASHPensures that your air source heat pump, radiators, pipes, thermostats and taps are in tip top shape. With CES you are in superb hands, as our pedigree is in the highly regulated ECO funded sector.

As an organisation we install a range of renewable heating systems, insulation and solar PV into UK homes to transform them into more energy efficient households at no cost to the resident, designed to reduce fuel poverty and carbon emissions.

We transfer those high standards we’ve had to adhere to in the ECO market over to our paying service customers too.

We simply can’t cut corners as we we have to adhere to strict working codes and practices, with every single one of our installs being audited by Trustmark, the only UK Government-Endorsed Quality Scheme for home improvements. Doing things by the book with the addition of our ingrained care for our vulnerable customers makes sure we do everything the right way every time.

It’s the only way we know how.


air source heat pumps have been installed in the UK, as of October 2022


TrustPilot reviews


million spent in the UK on unexpected heat pump breakdown repairs per year


service calls a year


excess on all our policies!

ASHP cover from CES

Parts, labour & unlimited call-outs

No excess fees

F-Gas engineers

  • Annual ASHP service
  • Radiators and pipework
  • ASHP repair

Top quality service for:


No upfront costs*

What is covered?

  • Annual ASHP service and associated equipment to make sure it's running safely and efficiently
  • ASHP repair including:
  • Thermostat repair or replacement
  • Central heating system repair or replacement if needed including radiators, pipes, valves, repair to taps and all internal plumbing
  • Drains
  • Home electrics
  • Kitchen and gas appliances
  • Any external plumbing or pipes (excluding any pipes with direct interaction with the Heat Pump)

*No upfront costs within the first 6 months of installation

As an existing customer who has had an air source heat pump installed by ourselves, there are no upfront costs to join the ProTECH ASHP+ plan. You can benefit from knowing that your ASHP is covered from day one, so if the unfortunate circumstances that anything does go wrong, we will be there to help get your system back up and running, including an annual service to prevent any problems before they start.

All of our air source heat pumps come with a five year warranty, however your system needs to have an annual service each year to be under warranty.

Why get covered with us?

  • We never rise our prices
  • We have unlimited callouts that will not rise the price at renewal
  • We always deliver the best quality
  • We offer a platinum service at unbeatable prices
  • We are the only company that include sludge as standard – the No1 killer of boilers

Recent customer reviews

We will be there to get your home back to normal as soon as possible

When will my cover start?

The day you take out the policy – your plan starts!

What if I already have a service plan elsewhere?

If you still have a plan with another provider, we can arrange to swap that over for you at no extra cost to yourself.

What does an annual service include?

Our annual service include:

  • The electronics and control equipment
  • The water pump – the only moving item in the system
  • The compressor – if this unit fails it will have to be replaced as a whole as it is a sealed unit
  • Pipes and connectors (above ground)
  • Anti-Freeze / coolant fluid in the ground array – check for correct chemical mixture
  • Heating checks – check radiators and bleed system / check fluid.
  • Clean and or swap out filters
  • Clean coils and fans (if necessary)
  • Ensure proper air flow is not impeded by debris (leaves, dust etc.)
  • Clean the supply and return registers inside the property
  • Power off the unit and check / clean fan blades.

How do I order my annual service?

We will contact you when your annual service is due to arrange a suitable time and date to carry out the service, however if your annual service is due and you have not yet received a call, you can simply give us a call on:

01792 721162


What do I do if my ASHP needs a repair?

If you ever get any trouble with your air source heat pump, simply just give us a call on:

01792 721162

Will my plan automatically renew?

Your plan will automatically renew each year with us so you don’t need to worry about renewing your policy, and better yet, we don’t rise your renewal price. You will only ever pay the standard plan rate like any other customer.

Our awards and recognition

CES Accreditations

Consumer Energy Solutions Limited
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